In an attempt to satisfy customers, logistics companies are increasingly improving their freight delivery service. One way to do this is to let customers see how long it takes to get the order delivered to the desired location and to show them on a map where the cargo is, starting with boats, planes and trucks. But does this service really add value or is it just a trick?
https://www.marinetraffic.com/en/ais/home/centerx:-11.9/centery:24.8/zoom:4
Container monitoring on shipping vessels is due to Marine Traffic Company, anywhere in the world, any ship. In the summer of 2014, DPD launched Live-Tracking. On Netzaktiv, a weblog of the VersaCommerce German online store provider, there is a comprehensive review of this DPD service. Dr. Katja Flinzner tested the live watch service and found that she had the pros and cons.
Logistics is the biggest obstacle in e-commerce
“Logistics is known to be the biggest barrier to e-commerce.” Since no online store can operate without a logistics partner, online stores also benefit from the continued growth of this industry, so it’s no surprise that major logistics companies are now making every effort to provide the most diverse ways to differentiate themselves from their competitors, “she writes.
She says Hermes, for example, has announced a service with a shorter window than last year but has not yet launched yet. DPD has made a similar announcement, but their service is ongoing. And they even went on. In July last year, the company announced that it can deliver a delivery time of up to 30 minutes in advance and that customers have the opportunity to check where the DPD van is through live tracking.
